Terms & Conditions
These standard terms and conditions apply to all purchases from and after January 1st, 2015. Ridgely Studio Works Inc reserves the right to update these Terms and Conditions at any time without notice.
Prices are designer net to the qualified trade. All items are quoted F.O.B Toronto, Ontario, Canada. Shipping, handling, packing, customs and insurance charges are not included in price (unless otherwise noted). All applicable taxes (including sales tax) are the responsibility of the purchaser. Prices are subject to change without notice and in the case of extended quote times should be checked before ordering.
A signed purchase order is mandatory. We will not proceed without it. When ordering, always designate product name, number, specifications and finish options. Care in ordering avoids costly errors. Client design changes after production has begun will be subject to additional charges.
No order is final as Ridgely Studio Works until accepted by Ridgely Studio Works. After acceptance, requests to change or cancel orders must be submitted in writing; requests are reviewed for approval prior to processing and are subject to any and all costs incurred by Ridgley Studio Works from such change or cancellation including and without limitation, costs for materials purchased and / or work performed.
TERMS OF PAYMENT
A fifty percent (50%) deposit is required to enter an order into production. The balance is due in full upon completion of the order prior to shipping. Deposits are non-refundable and orders are non-cancellable upon receipt of deposit and once production commences by Ridgely Studio Works Inc. Storage charges will apply to orders not paid in full within 30 days of completion. No returns or exchanges. No cancellations.
If the purchaser fails to pay any payment due to Ridgely Studio Works when due, Ridgely Studio Works may recover interest in addition to the payment due at a rate of 1.9% monthly or the maximum amount allowed under applicable law, whichever is less. The purchaser is responsible for any costs of recovery including but not limited to court fees or third party collectors’ fees.
MATERIALS MAY VARY
Dimensions may vary slightly from those specified since all items are handmade and hand assembled. The natural materials used in our designs will always vary in exact size, shade, texture and pattern, creating truly unique fixtures. Many of our metal finishes are applied by hand and may not match finish samples exactly. We reserve the right to improve upon any of our designs or finishes without prior notice.
PRODUCTION LEAD TIME
Production estimates are given at the time an order is confirmed by Ridgely Studio Works Inc. They are based on production schedules at the time an order is placed. Lead times also depend on the timely receipt of all finish specifications and custom dimensions (if applicable) from the client.
All orders are produced individually by hand: therefore delays may occur in manufacturing, especially with custom orders. The precise time of production and delivery is not a condition of sale.
Purchaser is responsible for payment of all shipping costs including, but not limited to, insurance, customs duties, sales and excise taxes. Shipment and Delivery dates are approximate only and not binding. Ridgely Studio Works Inc offers "prepaid" freight terms and will prepay the shipper directly. Charges for packing and/or crating, insurance and delivery will be added to the final invoice and must be paid before items are shipped. Please specify if you would like to make your own shipping arrangements and we will provide the appropriate information when your order is complete. Any applicable packing and/or storage charges will be added to the final invoice. Delivery is FOB Ridgely Studio Works dock. Title and risk of loss shall pass to the purchaser upon release to carrier. Materials must be tested by Purchaser upon receiving and prior to installation to ensure they are in working condition and that the order has been received complete; damage and shortage claims must be made within one week of receipt of goods. Ridgely Studio Works Inc makes no warranty as to the suitability of the product for any particular application. All products must be installed in strict adherence to Ridgely Studio Works Inc installation instructions, and in compliance with local and national codes, laws, and regulations.
DAMAGE IN TRANSIT AND REPAIRS
Once your order has left our workshop it is the responsibility of the shipping company to ensure that products arrive safely and in a timely manner. Our products are thoroughly inspected and carefully packed before leaving our studio. Should you receive products in a damaged condition apparent or concealed, claims for damage must be made writing within 10 days of receipt of goods. If damage has occurred in shipping all packaging must be retained by receiver. Photos of each side of the box including shipping label are required. Failure to do so may invalidate any claim. Please examine condition of cartons before signing delivery receipts.
Apparent Damage: Should visual inspection upon the receipt of a shipment show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so may result in the carrier refusing to honor your claim. Retain all packing materials and notify carrier immediately that you wish an inspection report made.
Concealed Damage: When damage is not apparent until the product is unpacked, then a claim for concealed damages must be made immediately. Retain all packing materials and notify carrier that you wish an inspection report made so you can proceed to make claim against carrier. Do not attempt to repair the merchandise. The freight company will send an inspector to the site to make a report. Keep all packaging materials until inspection is complete. The procedure must be followed to allow for repair and/or replacement. Damage claims must be filed within 10 days of receipt of shipment. Claims filed after 10 days will not be honoured.
If an item is damaged by the shipping company and needs to be reordered or repaired, the order will be subject to standard terms and lead times. All decisions regarding repair and/or replacement will be at the sole discretion of Ridgely Studio Works Inc.
Ridgely Studio Works Inc warrantees to the original purchaser that each product sold will be free from defects in material and workmanship for its intended use for the period of 1 year from the date of purchase from Ridgely Studio Works Inc. Warranty only applies to Ridgely Studio Works Inc products that have been properly wired, installed and operated within the electrical values, operating ranges, and environmental conditions provided in the specification or installation instructions for such products.
Ridgely Studio Works Inc will not be responsible for damage to any product resulting from improper use, neglect, misuse, negligence, acts of God, external electrical fault, accident, improper operation, or use of any unauthorized product in combination with Ridgely Studio Works Inc products. Warranty shall not apply to damages, defect, or failure to perform resulting from any or repairs, modifications, or alterations made by any person or firm not authorized by Ridgely Studio Works Inc in writing. Warranty shall not apply tp Ridgely Studio Works Inc products used other than in accordance with product instructions, products which have been modified or used in conjunction with products not provided by and configured by Ridgely Studio Works Inc; applying all 3rd Party products to Ridgely Studio Works Inc products voids all warranty and liability obligations. All products must be installed in compliance with local and national electrical codes, laws and regulations.
Ridgely Studio Works Inc warranty to the original purchaser that each product sold will be free from defects in material and workmanship in its intended use for the period of 1 year from the date of purchase from Ridgely Studio Works Inc. After one year, replacements or repairs will be billed at the standard rate. Returns for warranty issues are subject to the return authorization process outlined in Ridgely Studio Works Inc's Return Policy. There are no returns accepted on sale, clearance, discontinued products or custom orders. You may return your purchase within 10 calendar days of receiving the item. Returns require prior authorization (in the form of a RA# number) which can be requested by e-mailing email@example.com and items must be received by us within 14 calendar days from when we issue the RA# or you will not receive any credit for your return. Ridgely Studio Works does not offer refunds.
The product must be uninstalled and in its original packaging. A credit will be issued less a 25% restocking fee and return shipping charges. Any discounts applied to your original order may be deducted from your return credit, with a minimum deduction of $25. Please be sure to ship your item by insured courier with a tracking number. This service is offered by UPS, USPS, and other carriers. We highly recommend you insure your parcel and adequately protect it during shipment. The customer is responsible for damaged or lost products during return shipment and all costs associated with the return shipping; including but not limited to: customs, packing, freight, etc. Merchandise that is received damaged in shipping during a return will not be refunded and it will be the responsibility of the shipper to work with the carrier for a resolution.
Upon inspection of returned products for warranty, Ridgely Studio Works Inc will repair or replace the approved warranty item at its discretion. Warranty does not include removal or re-installation, including and without exception labour costs or related expenses.
No merchandise may be returned without prior written authorization from Ridgely Studio Works Inc. Returns must be made in accordance with Ridgely Studio Works Inc’s Return Policy, which includes provisions for authorization procedures, packaging, shipment and restocking charges, if applicable. All orders must be professionally installed according to specifications provided by Ridgely Studio Works Inc.
Custom lighting and products are not returnable. Ridgely Studio Works Inc, may at its sole discretion, accept the return of products for credit less a restocking fee of 30% that the purchaser agrees to pay. Returns must be accompanied by a valid RMA number issued in writing by Ridgely Studio Works Inc and are subject to inspection and final approval of suitability of return, and issuance of a credit less the appropriate restocking fee. Returns for credit will be considered for up to 6 months after invoice date or ship date, whichever is earlier. Consideration of a return and issuance of an RMA does not constitute approval of a credit or refund.
Issuance of a purchase order represents acceptance of these terms.
All design and content displayed in the price book, catalogue, on ridgelystudioworks.com and in all other materials distributed by Ridgely Studio Works Inc, including artwork, photography, text, illustrations, graphics, images and the like are the copyrighted property of Ridgely Studio Works Inc. All rights reserved. Any use of copyrighted materials without prior written authorization by Ridgely Studio Works Inc is strictly prohibited.